This is how it works.

Money Back

Simply purchase a Cat's Best Original 4.3kg special pack with the red campaign sticker, before the end of the campaign period on 31 December 2019.

Send a photo of the packaging, including sticker, and of the proof of purchase, together with your details (full name, address, place of residence, and IBAN number) to the following e-mail address: 

The campaign ends on 31 December 2019.

Reimbursement sum: £5.00.

Cat's Best


Only purchases of a Cat's Best Original 4.3 kg campaign product within the campaign period of 1.9.2019 to 31.12.2019 are eligible for participation in the money-back campaign.

Send an e-mail to the address:, containing the following details:

  • Your full address (name, address and place of residence)
  • Account details (IBAN)
  • Photograph of the campaign packaging with sticker
  • Photograph of the proof of purchase showing the approved vendor, campaign product, purchase price and date of purchase

Participation by post, telephone or any other form of communication is not possible.

The campaign ends at 23:59 on 31 December 2019. Any e-mails received after this time will not be accepted.

Participation in the campaign is open to persons over the age of 18 whose place of residence is in the United Kingdom of Great Britain and Northern Ireland and who have a bank account that is available for payments within the SEPA payment standard (IBAN). Participants may only take part in their own name.

Employees of Rettenmaier UK Ltd. and any persons involved in the performance of the campaign (e.g. agencies, advisers) and members of their families and households are not permitted to take part.

Rettenmaier UK Ltd. is entitled to exclude any participants from the campaign who manipulate or attempt to manipulate the participation process, violate the conditions of participation or attempt in any other unfair or improper way to influence the campaign. Such cases can result in exclusion from the campaign, refusal to reimburse payment, and/or the demand for repayment of a reimbursed sum.

The reimbursement sum will be paid approximately 4 weeks after submission, following due examination of the data. The participant is responsible for ensuring that the data is correct. If it is not possible to transfer the sum due to an error, the organiser will not attempt to transfer the sum a second time. There will be no notification of any rendering of payment.

Participation is only permitted once per household (name, address, e-mail and IBAN account details). The reimbursement sum is £5.00. Multiple participation is excluded.

Rettenmaier UK Ltd. reserves the right to demand an original proof of purchase for verification purposes until the end of the campaign.

Rettenmaier UK Ltd. reserves the right to discontinue or terminate the money-back campaign at any time without notice and without giving reasons. Rettenmaier UK Ltd. avails itself of this possibility particularly when due performance of the game promotion cannot be guaranteed for technical reasons (e.g. the computer system is infected by a virus or there are errors in the hardware/software system) or for legal reasons.

The protection of your data is of importance to us. Rettenmaier UK Ltd. respects the privacy of all persons who take part in the campaign. Rettenmaier UK Ltd will store and process the personal data it collects in the course of the campaign solely for as long as it is necessary for executing the campaign. It is disclosed solely to Baudeck & Schierhorn, the service provider assigned by us, and solely for processing purposes. No further use is made of the data nor is it disclosed to any third party. Following termination of the campaign and payment of the purchase sums, the personal data will be deleted, insofar as there is no legal obligation to retain it. 

Irrespective of this, every participant may withdraw his consent to collect, process, store and use his personal data for the future at any time by sending an e-mail to The participant may also request at any time information on the collection, processing, storage and use of his personal data and where appropriate demand correction of the data, through the same e-mail address. Personal data of participants will be deleted immediately upon withdrawal of consent, insofar as there is no obligation to retain it. It may be that participation in the campaign is then no longer possible.

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